WARRANTY & RETURNS: QUICK OVERVIEW
We stand behind the quality of our products. Here is a quick summary of our coverage, but please read the full policy below for complete details, exceptions, and safety rules:
- Replacement Parts: Lifetime Warranty
- Batteries: 180-Day Warranty (Important: Never ship back a swollen/defective battery)
- Pre-Owned Devices: 90-Day Warranty
- Tools & Unused Accessories: 30-Day Warranty
- Shipping Damage / Missing Items: Must be reported within 48 hours of delivery.
- Refunds: Returns within 60 days are eligible for a refund to the original payment method (minus a 3% processing fee). Returns older than 60 days receive store credit only.
- Free RMA Labels: You earn one (1) free return label for every $1,000 spent in the past 30 days.
REPLACEMENT PARTS WARRANTY POLICY
At Sirenwireless, we understand the importance of providing high-quality products to our customers. We take pride in the craftsmanship and durability of our replacement parts and stand behind their performance with confidence.
As such, we are pleased to offer a lifetime warranty on all of our replacement parts. In the unlikely event that you encounter a defect in material or workmanship, we are committed to making things right. You can rest assured that we will promptly replace any such defective items at no cost to you.
Our warranty coverage includes defects in materials and workmanship, but does not cover damage resulting from misuse, abuse, or normal wear and tear. It is important to note that our warranty applies only to the original purchaser and is non-transferable.
PRE-OWNED DEVICES WARRANTY
At Sirenwireless, we take pride in the quality of the products we offer, including our pre-owned devices. We stand behind the performance and reliability of these devices and offer a 90-day warranty for your peace of mind.
Our 90-day warranty covers any issues that may arise due to defective materials or workmanship. In the event that your pre-owned device exhibits such a defect within 90 days of your purchase, we will repair or replace it at no cost to you.
It is important to note that our warranty does not cover damage caused by misuse, accidents, or neglect. Additionally, any modifications or repairs made to the device by unauthorized parties will void the warranty.
When returning a pre-owned device, we kindly request that you erase all content and settings to protect the privacy of the customer and ensure the smooth processing of your return. This will also help to ensure that any personal information that is stored on the device is protected.
At our company, we are committed to providing our customers with exceptional products and services. We believe that our 90-day warranty is a testament to the quality and reliability of our pre-owned devices, and we stand behind them with confidence.
TOOL & ACCESSORIES WARRANTY
We are pleased to offer a 30-day warranty on all of our tools. In the unlikely event that you encounter an issue with the quality or performance of your tool, we will promptly replace any defective tools within 30 days of purchase (excluding damage caused by misuse or normal wear and tear).
For accessories, we offer warranty coverage for both used and unused items. Our used accessories come with a 14-day warranty, while our unused accessories come with a 30-day warranty. We encourage our customers to thoroughly inspect their accessories upon receipt and report any defects or issues within the warranty period.
BATTERY WARRANTY
To ensure your satisfaction and confidence in our products, we offer a 180-day warranty on all of our batteries. If you encounter any issues with the performance or quality of the battery within 180 days of purchase, we will promptly replace it at no cost to you.
Important Safety Notice Regarding Defective Batteries: Due to strict carrier safety policies, you must never ship back a lithium-ion battery that is swollen, leaking, punctured, or severely defective, as it poses a fire hazard in transit. If you need to claim a warranty on a defective battery of this nature, please contact us at [email protected] with clear photo or video evidence of the defect. Upon verification, we will issue a replacement or credit without requiring a physical return. You are then responsible for safely disposing of the battery at a certified local recycling facility in accordance with our Terms of Service and your local environmental laws.
DAMAGES, ISSUES, AND BREAKAGE COVERAGE
Upon receipt of your order, it is your responsibility to inspect your items immediately. If you receive a physically damaged item, an incorrect item, or are missing items from your order, you must report the issue to us within 48 hours of delivery. Failure to report transit damage, missing items, or incorrect items within this 48-hour window will result in the denial of your claim.
Generally, we are unable to replace items that have been physically damaged (e.g., mishandling, accidents) once they are in your possession. However, if you have an OLED or LCD display that is physically damaged, certain items—such as designated OLED Soft Assemblies and all iQ7 displays—can still be returned for full credit, provided the glass is not damaged. If the glass on these items is damaged, they are not eligible for a return.
As an exception, if you have an iQ7 tablet digitizer with broken glass, we do offer a glass breakage warranty. This means you may still be able to receive a full credit or refund for damaged iQ7 tablet digitizers.
EXCEPTIONS / NON-RETURNABLES
Not all products are eligible for a refund or exchange. Items like adhesives, screen protectors, and soldering supplies are often considered final sale items. Once these items have been opened or used, they cannot be returned.
EXCHANGES & CROSS SHIPPING
Unfortunately, Sirenwireless does not cross ship any product. To expedite the process, the quickest method is to return the item you currently have. Once your return is accepted, you can make a separate purchase for the new item using the credit applied to your account. Alternatively, if you prefer a replacement, please indicate your request on your return form. It typically takes 3 business days for an exchange to be mailed out after receiving the returned item.
CREDITS & REFUND ELIGIBILITY
We will promptly notify you once we’ve received and inspected your return. Approved returns will be processed within 3 business days of receipt. Please note that credits or refunds are based on the lower of either the current selling price or your original purchase price. Original shipping charges are non-refundable.
Refund Eligibility Timeline:
- Purchases within 60 days: May be refunded to the original payment method (PayPal®, Check, or Zelle®). In the event of a refund request for orders paid via credit card or PayPal, a processing fee of 3% will be deducted from the refund amount to cover transaction costs incurred by our payment processor.
- Purchases older than 60 days: Will receive store credit only, regardless of the item category.
RESTOCKING FEES & ACCOUNT CLOSURES
Sirenwireless does not charge a restocking fee to active customers. However, a restocking fee of 25% shall be applied to your return if:
- You have not made a purchase from our company within the last 30 days.
- You are returning parts due to the closure of a store or a change of ownership.
- Your account is closed (whether by Sirenwireless or at your request).
In the event of an account closure, the 25% restocking fee applies to eligible parts purchased within 12 months prior to the closure date. Items purchased more than 12 months before an account closure are not eligible for return under any circumstances. Furthermore, SirenWireless will not accept returns for products that are no longer actively being sold by our company.
RETURN SHIPPING LABELS & RMA PROCESS
To start a return, please visit your account dashboard or contact us at [email protected].
Return Label Policy:
- We provide one (1) free ground return label for each $1,000 spent in the past 30 days.
- If your account is not eligible for a free label, or if you require additional labels beyond your earned amount, we can still provide a prepaid return label; however, a $10 deduction will be applied to your RMA credit balance per label.
If your return is accepted, we will send you instructions on how and where to send your package. Important: If items are sent back to us without the proper RMA paperwork, processing will be delayed as our department attempts to identify the sender. If we fail to identify the sender, the parts will be recycled after 45 days.
You can always contact us for any return questions at [email protected].