Privacy policy

This Privacy Policy explains how Siren LLC, operating as Sirenwireless ("Sirenwireless," "we," "us," or "our"), gathers, uses, and shares information about you ("you," "your," or "user") when you visit our website at [sirenwireless.com] (the “Site”), apply for a wholesale account, communicate with us, or utilize any of the services and tools we offer through the Site (collectively, the “Services”).

It also outlines your rights concerning your personal information and our obligations in handling that data. Personal information includes details that identify you or your business, or that can reasonably be connected to you, such as your name, company name, contact details, and account information.

At Sirenwireless, protecting your privacy is a top priority. We handle all personal data in compliance with applicable privacy laws and regulations.

This Privacy Policy works alongside our Terms of Service to regulate your access to and use of our Services. For simplicity, terms like visiting, applying for an account, browsing, submitting information, or interacting with features on our Site will collectively be referred to as “using” our Services.

This policy covers personal data we collect directly from you or about you in connection with your use of our Services, including when you apply for an account or browse our Site. Personal information refers to any data that identifies or can be linked to an individual or business, such as names, business names, contact info, IP addresses, and account details, consistent with applicable law.

This Privacy Policy applies regardless of the device or method you use to access our Services, whether via desktop, mobile, or otherwise.

Please be aware that this Privacy Policy does not govern third-party websites that you may reach through links on our Site. Those sites have their own privacy policies, and Sirenwireless is not responsible for their content, data practices, or privacy measures.

 

Information We Collect

We, along with our authorized third-party service providers, collect and process various categories of personal and business information necessary to provide, operate, and improve our Services. The type and extent of information collected depend on your interactions with us, primarily through the wholesale account application process and your use of our website. The categories of personal information we may collect include, but are not limited to, the following:

Contact Information

We collect data such as:

• Full name
• Business name
• Business address
• Email address
• Phone number
• Sales tax license number
• IP address
• Any other information you provide as part of your account application

If your account is approved, we may assign you a customer identification number and retain records of your communications with us.

Account and Transaction Information

We gather and maintain:

• Account application details and current status
• Order history and fulfillment records
• Correspondence related to orders or account approval processes

Payment Information

All payment transactions are processed through trusted third-party payment processors (e.g., Braintree, PayPal). We do not store full credit card details on our servers; however, we may receive limited payment information such as transaction status, payment method, and partial card identifiers to facilitate order management and recordkeeping.

Internet and Network Activity

When you access our Site, certain technical information is collected automatically, including:

• IP address
• Browser type and version
• Device identifiers
• Operating system
• Pages viewed and time spent on our Site
• Referring and exit URLs

We use cookies and third-party analytics tools (e.g., Google Analytics, LiveChat) to analyze user behavior, improve the functionality of our Services, and enhance overall performance.

Live Chat and User Interaction Data

Our third-party live chat service may collect:

• Your IP address and approximate geographic location
• Pages viewed during your chat session
• Real-time browsing activity on our Site

This information assists us in delivering efficient customer support and better understanding user needs.

Information You Provide Voluntarily

We collect additional information you choose to provide, such as:

• Questions or comments submitted through contact forms
• Documents uploaded for account verification purposes (e.g., business licenses, sales tax certificates)
• Feedback or correspondence sent to our support team

 

Sources of Personal Information

We obtain personal information from multiple sources depending on your engagement with our Services:

Directly From You

We collect information you provide when you:

• Apply for a wholesale account via our website
• Submit documents for verification (e.g., sales tax licenses, business registrations)
• Contact our customer support team
• Place or inquire about orders
• Subscribe to marketing communications
• Provide feedback or complete forms on the Site

From Your Devices

We automatically collect technical and usage information when you access or interact with our Site, including:

• IP address
• Device type and identifiers
• Browser type and version
• Pages visited and duration of visits
• Referring and exit URLs

We employ technologies such as cookies, tracking pixels, and analytics services (e.g., Google Analytics, LiveChat) to collect this data across sessions and over time.

From Our Service Providers

We receive personal information from third-party vendors engaged to support and enhance our Services, including:

• Payment processors (e.g., Braintree, PayPal), which provide transaction details and limited payment metadata
• Shipping and fulfillment platforms (e.g., ShipStation) for logistics coordination
• Email marketing platforms (e.g., Constant Contact) to manage communications
• Analytics and user behavior tracking tools (e.g., Google Analytics, LiveChat)

All information we collect is either directly provided by you or obtained through tools and systems integrated into our business operations.

 

How We Use Your Information

We utilize your personal information to manage our business operations, assess and approve wholesale account applications, fulfill orders, communicate with you, and enhance our Services. Specifically, your information is used for the following commercial and business purposes:

Provision and Operation of Our Services

• Evaluate and process wholesale account applications, including verification of business credentials and tax exemption documentation.
• Approve or deny account requests based on eligibility and adherence to our policies.
• Fulfill and ship orders placed through authorized accounts.
• Process payments and issue refunds through third-party payment processors (e.g., Braintree, PayPal).
• Communicate with you regarding order status, account details, returns, and other service-related matters.
• Send administrative communications, such as system alerts, invoices, and account notifications.
• Remove unapproved or inactive accounts in accordance with our policies.

Customer Support and Communications

• Provide support through email, phone, or live chat platforms (e.g., LiveChat).
• Respond to inquiries, feedback, and complaints.
• Notify you about policy updates, operational changes, or other important service-related information.

Analytics, Website Optimization, and Service Enhancement

• Analyze user behavior and engagement using tools such as Google Analytics and LiveChat.
• Monitor website performance, identify technical issues, and improve system reliability.
• Optimize site navigation and overall user experience based on usage data.
• Track IP addresses and session activity for security and business insights.

Marketing and Promotional Communications

• Deliver promotional emails and updates via platforms such as Constant Contact.
• Inform you about new products, pricing changes, service offerings, and other relevant updates.
• Customize marketing content based on your interaction history and account profile.
• You may opt out of marketing communications at any time by following the unsubscribe instructions included in such messages.

Legal, Security, and Compliance Purposes

• Detect, investigate, and prevent fraudulent or unauthorized activity.
• Comply with applicable laws, tax requirements, and reporting obligations.
• Respond to valid legal requests from governmental or public authorities.
• Enforce our Terms of Service, protect our rights, and resolve disputes.

We process your personal information based on our legitimate business interests, contractual commitments, and where required, legal compliance.

Other Uses
We may also process your personal information:

• With your explicit consent.
• To protect your vital interests or those of another individual.
• When necessary to perform tasks carried out in the public interest.
• For other legitimate business purposes, provided such processing does not override your fundamental rights.

 

How We Share Your Information

We share your personal information exclusively with trusted third parties who assist us in operating our business, delivering our services, and meeting legal obligations. These parties include:

Third-Party Service Providers:
We disclose information to vendors who perform services on our behalf, such as:

• Payment processors (e.g., Braintree, PayPal)
• Shipping and fulfillment services (e.g., ShipStation)
• Marketing and communication platforms (e.g., Constant Contact)
• Analytics providers (e.g., Google Analytics)
• Customer support tools (e.g., LiveChat)

These service providers are authorized to use your information solely to perform the services we engage them for and are obligated to maintain the confidentiality and security of your data.

Business Partners:
We may share your information with business partners when necessary to enhance or deliver our products and services, including partnerships related to marketing, promotions, or product development.

Legal and Regulatory Authorities:
Your personal information may be disclosed as required by applicable law, regulation, or legal process, including subpoenas, court orders, or governmental investigations. This may also occur when necessary to protect the rights, property, or safety of Siren LLC, our customers, employees, or others.

Business Transfers:
In the event of a merger, acquisition, or sale of assets involving Siren LLC, your personal information may be transferred as part of the transaction. We will inform you if your information becomes subject to a different privacy policy.

Professional Advisors:
We may share your information with our legal, audit, accounting, or other professional advisors to support our business operations and ensure compliance with applicable laws.

We require all third parties to protect your personal information in accordance with applicable data protection laws and the terms of our agreements. These third parties are prohibited from using your information for any purposes other than those specified by us.

 

How Long We Retain Your Information

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including but not limited to:

• Providing and improving our Services
• Complying with applicable legal and regulatory requirements
• Protecting our legitimate business interests, such as preventing fraud and resolving disputes

When your personal information is no longer needed for these purposes, we will securely delete or anonymize it. Please note that certain data may remain in backup or archival systems for a limited period as required by law or established business practices.

We recommend that you maintain your own records, as we do not guarantee indefinite retention of any personal data, content, or documentation.

 

Cookies

Our Services, including our website, online advertisements, and email communications, use cookies and similar tracking technologies from both our own systems and trusted external providers to automatically collect information about your interactions. These tools allow us to gather data such as your browser type, pages visited, links clicked, and other usage behaviors.

A cookie is a small text file sent from a website server to your web browser and stored on your device. Cookies help us improve your experience by:

• Facilitating smooth website navigation
• Displaying content more effectively
• Personalizing your online interactions
• Understanding how users engage with our Services
• Marketing our products and services
• Measuring the success of marketing campaigns
• Improving security and fraud prevention measures

Most web browsers accept cookies by default. You can change your browser settings to block cookies or receive alerts when cookies are being placed. Please note that disabling cookies may reduce or impair certain functionalities of our Services. For example, features such as shopping carts rely on cookies to operate correctly, and you may be required to re-enter information during subsequent visits.

Regarding Google Analytics, we have enabled IP anonymization so that IP addresses are anonymized immediately upon collection, before storage or processing. If you wish to opt out of Google Analytics tracking on all websites, please visit:
https://tools.google.com/dlpage/gaoptout.

 

Cookies Necessary for the Functioning of the Store

Cookie Name	Cookie Description
FORM_KEY	Stores randomly generated key used to prevent forged requests.
PHPSESSID	Your session ID on the server.
GUEST-VIEW	Allows guests to view and edit their orders.
PERSISTENT_SHOPPING_CART	A link to information about your cart and viewing history, if you have asked for this.
STF	Information on products you have emailed to friends.
STORE	The store view or language you have selected.
USER_ALLOWED_SAVE_COOKIE	Indicates whether a customer allowed to use cookies.
MAGE-CACHE-SESSID	Facilitates caching of content on the browser to make pages load faster.
MAGE-CACHE-STORAGE	Facilitates caching of content on the browser to make pages load faster.
MAGE-CACHE-STORAGE-SECTION-INVALIDATION	Facilitates caching of content on the browser to make pages load faster.
MAGE-CACHE-TIMEOUT	Facilitates caching of content on the browser to make pages load faster.
SECTION-DATA-IDS	Facilitates caching of content on the browser to make pages load faster.
PRIVATE_CONTENT_VERSION	Facilitates caching of content on the browser to make pages load faster.
X-MAGENTO-VARY	Facilitates caching of content on the server to make pages load faster.
MAGE-TRANSLATION-FILE-VERSION	Facilitates translation of content to other languages.
MAGE-TRANSLATION-STORAGE	Facilitates translation of content to other languages.

 

 

How We Protect Your Personal Information

While we are committed to protecting your personal information, please understand that no method of transmitting data over the Internet or via email is entirely secure. We employ reasonable physical, technical, and administrative safeguards to protect your personal information from unauthorized access, unlawful use, accidental loss, alteration, or destruction.

To enhance our defenses, we use advanced security technologies and services, including Cloudflare, to detect, prevent, and mitigate threats and vulnerabilities.

Despite these measures, no system is completely immune to risks. In the event of a data breach that affects your personal information, we will take appropriate steps to investigate and contain the incident. Where required by applicable law, we will notify you without undue delay via email or other appropriate communication methods. This notification will include relevant details about the breach, the information affected, and any steps you can take to protect yourself.

Any transmission of personal data to us through our website or other online platforms is done at your own risk.

 

Children

Our Services are intended solely for use by businesses and individuals who are at least 18 years of age. We do not knowingly collect, use, or disclose personal information from anyone under the age of 18.

In compliance with the Children’s Online Privacy Protection Act (COPPA), we do not target or market our Services to children, and our website is not designed to attract minors.

If you believe that a child under the age of 18 has submitted personal information to us, please contact us immediately at [email protected]. Upon verification, we will promptly delete the information in accordance with applicable law and our internal policies.

 

CONTACT US

If you have questions about our privacy practices or wish to request deletion of your personal information, please contact us at:

Email: [email protected]

Mailing Address:
Sirenwireless
15300 Rotunda Dr, Ste 303
Dearborn, MI 48120

 

CHANGES TO THIS PRIVACY POLICY

Sirenwireless may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or the functionality of our Services. Any modifications will be posted on this website and will become effective immediately upon posting, unless a later effective date is specified.

We encourage you to review this Privacy Policy periodically to stay informed about how we collect, use, and protect your information. Your continued use of our website or Services after any changes have been posted constitutes your acceptance of the revised Privacy Policy.