If you need to return merchandise by mail, it will be processed within 1-3 business days of receipt. You will receive an email confirmation when your return has been processed. At SirenWireless, we accept returns or exchanges of eligible merchandise according to our warranty policy. For more information, please see the Returns and Warranty section of our website.
We understand that you may have questions about our return and exchange policy, and we are here to help. If you have any questions or need assistance with your return, please don't hesitate to contact us.
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What is your return policy? How many days do I have to return an item?
At SirenWireless, we are committed to providing our customers with high-quality products and excellent customer service. That's why we offer a lifetime warranty on all replacement parts, a 60-day warranty on pre-owned devices, a 30-day warranty on tools, and a 14-day return policy for unused accessories.
We understand that sometimes things don't go as planned, which is why we have a detailed return policy in place to help you get the most out of your purchases. However, please note that we cannot accept returns for physically damaged products. If you receive an order that is damaged, please inspect it carefully and contact us immediately so that we can help you resolve the issue.
For more information about our return policy, including details about what is covered and how to request a return or exchange, please visit the Returns and Warranty section of our website. If you have any questions or need assistance, our team is always here to help.
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How do I return/exchange an item?
Requesting a return is easy! Just follow these steps:
Sign in to your account.
Click on the 'My Returns' tab located in your account dashboard.
Follow the instructions on the return management page by filling out all required fields.
Once you have submitted your request, you will receive a confirmation email.
You will then receive an email with a return label, which you can use to send your item back to us.
If you have any questions or need assistance with the return process, please don't hesitate to contact us. We are here to help!
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What should I do if I forgot my password?
If you've forgotten your password, here's how to restore it:
Click on the account icon located at the top right of the page.
Select 'Forgot Password?'
Follow the instructions provided to reset your password.
If you have any trouble with this process or need further assistance, please don't hesitate to contact us. We are here to help you get back into your account as soon as possible.
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Is it safe to use my credit card at the SirenWireless store?
At our company, we understand that protecting your personal online data is a top priority. That's why we use the latest SSL encryption technology to store your personal data and keep it safe.
We take the privacy of our customers seriously, and we have implemented a number of measures to ensure that your personal information is kept secure. If you would like to learn more about how we protect your data, please take a look at our Privacy Policy.
If you have any questions or concerns about the security of your personal data, please don't hesitate to contact us. We are always here to help.
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Do you ship to multiple addresses?
Unfortunately, we are only able to ship individual orders to a single address at a time. If you need to have your order shipped to multiple addresses, you will need to place separate orders for each address.
We understand that this may be inconvenient, but it is the best way to ensure that your order is shipped to the correct location. If you have any questions or need assistance with placing multiple orders, please don't hesitate to contact us. We are here to help.
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How soon can I get my order?
At our company, we understand that different customers have different shipping needs. That's why we offer a variety of shipping options to meet the needs of our customers.
To learn more about the different shipping options we offer, please take a look at the Shipping and Delivery section of our website. There, you will find detailed information about the different options available, as well as information about delivery times and costs.
If you have any questions or need assistance with choosing the right shipping option for your needs, please don't hesitate to contact us. Our team is always here to help.
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Is my package insured?
At our company, we take great care to ensure that all of our products arrive at their destination safely. To protect against damage during transit, we insure all items against potential damage.
We encourage you to inspect your items carefully upon receipt to ensure that they have arrived in good condition. If you notice any damage to your package or its contents, please contact us immediately so that we can assist you in resolving the issue.
We value your satisfaction and want to make sure that you receive your products in the best possible condition. If you have any questions or concerns about the condition of your items, please don't hesitate to reach out to us. Our team is here to help.
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Can I change my address after my order has been shipped?
Unfortunately, once an order has been shipped, we are unable to redirect it to a different shipping address. We understand that this may be inconvenient, but it is the best way to ensure that your order is delivered to the correct location.
If you need to change the shipping address for your order, please contact us as soon as possible. We will do our best to accommodate your request, but we cannot guarantee that we will be able to make changes to the shipping address after your order has been shipped.
If you have any questions or need assistance with changing the shipping address for your order, please don't hesitate to contact us. Our team is here to help.
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Can I add items to an existing order?
It is possible to add items to an existing order as long as the order has not yet shipped. In order to add items to your order, you must have an existing order that does not yet have a tracking number.
To add items to your existing order, please contact us as soon as possible. We will do our best to accommodate your request, but we cannot guarantee that we will be able to add items to your order once it has shipped.
If you have any questions or need assistance with adding items to your existing order, please don't hesitate to contact us. Our team is here to help.
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Can I track my order?
Once your order has been shipped, you will receive an email confirmation that includes important details about your shipment, including a tracking number. This tracking number will allow you to track the progress of your order as it makes its way to its destination.
To track your order, simply click on the tracking number provided in the email confirmation, or enter it into the tracking tool provided by the shipping carrier. This will give you real-time updates on the status of your order, including its current location and estimated delivery date.
If you have any questions or need assistance with tracking your order, please don't hesitate to contact us. Our team is here to help.
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What forms of payment do you accept?
SirenWireless is pleased to accept a wide variety of payment methods to make it easy for you to purchase the products you need. We accept the following forms of payment:
Visa
Mastercard
American Express
Discover
JCB
PayPal
Venmo
Cash
Zelle
Check
Wire transfers
If you have any questions about our accepted forms of payment or need assistance with placing your order, please don't hesitate to contact us. Our team is here to help you get the products you need as smoothly and efficiently as possible.
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Can I use multiple methods of payment?
If you would like to use multiple forms of payment to complete your purchase, you can do so by selecting the 'Cash on Delivery (COD)' payment method at checkout.
Once you have selected this payment method, please contact us to finalize your purchase. We will work with you to determine the best way to process your multiple forms of payment and complete your order.
If you have any questions or need assistance with using multiple forms of payment, please don't hesitate to contact us. Our team is here to help you get the products you need in a way that is convenient and efficient for you.
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Will I be charged sales tax?
SirenWireless is a supplier that only sells products to businesses, not to individual consumers. When you place an order with us, you confirm that you are purchasing these products on behalf of a business, not for personal use. In order to qualify for tax exemptions as a business customer, you must provide us with a valid tax exemption certificate or other acceptable documentation that is recognized by the relevant tax authorities. This documentation should clearly show that your business is eligible for tax exemptions on the products you are purchasing from us. If you do not provide us with the required tax exemption documentation, we reserve the right to reject your order at our discretion. It is your responsibility to ensure that you are able to provide us with the necessary documentation to qualify for tax exemptions as a business customer.
If you have any questions or need assistance with creating an account or providing a valid EIN, please don't hesitate to contact us. Our team is here to help you get the products you need as efficiently as possible.
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Is an account required to place an order?
Setting up an account with SirenWireless is mandatory for all of our customers. As a business-to-business wholesaler, we require that you provide us with a valid tax exemption certificate or other acceptable documentation that is recognized by the relevant tax authorities.
Once you have registered for an account, you will be able to enjoy many benefits through your dashboard. These benefits include the ability to track your orders, request returns, edit your addresses, request new parts, and take advantage of our loyalty program.
Creating an account with us is a simple process that will help you get the most out of your shopping experience with us. If you have any questions or need assistance with setting up an account, please don't hesitate to contact us. Our team is here to help.
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Can I cancel or modify an order?
Unfortunately, orders that have already been shipped cannot be cancelled or modified. If you need to make changes to your order or cancel it altogether, you will need to do so before it has shipped.
If you have already received your order and wish to return an item, please refer to our Returns and Warranty section for more information. There, you will find details about how to request a return and what steps you need to take to complete the process.
We understand that sometimes things don't go as planned, and we are here to help you resolve any issues you may have with your order. If you have any questions or need assistance, please don't hesitate to contact us. Our team is here to help.